C: Back In Stock - Pre Orders FAQ

Our app functionality is closely connected with your theme HTML structure, so we did our best to test it on different themes and make sure app will work without any manual configuration. But there's always a chance that your theme have some unique elements that will require a bit custom setup - Product selector allow us to point your product if app failed to find it automatically.

Go to Online Store >> Themes >> Current Theme >> Theme Customize >> Theme Settings >> App Embeds section then just follow below screenshot or watch video guide by (click here) or follow user guide.

Please disable app in app admin side.

Please remove the "Notify Me Button" and "Pre-order Button" app blocks from your theme. Click here to learn more.

Displayed english language in frontend side if translation unavailable.

The notification will be sent at 12.01 am on the product launch date(which is you selected by coming soon tab).

If a product is on both the 'Coming Soon' exclusion list and the 'Coming Soon' product grid, it will appear as a 'Coming Soon' product on the front.

Thats means coming soon product grid is high priority.

It is difficult to get a selector so we recommend using liquid files to the displaying button and other features, please click here.

Please read our user guide, click here.

No, and if the customer places a preorder with a partial payment method in different languages so the order is automatically placed in the store currency and language.

When customers use the partial payment method to place order with the pre-order item. you need to follow below instruction.

Step-1: Go to Orders from the Shopify sidebar navigation and click on the order you want to collect the remaining balance.

Step-2: Scroll through the screen you get and you will find a section like an image below, and click on the Resend Invoice button in it.

Step-3: After performing step-2 you will get a popup modal and bottom of the model you will see the Review Invoice button please click on it.

Now you will get below screen.

Step-4: You will see the above image, please click on send invoice button so the customer gets an email notification and customer can pay the due balance.

Note: It is a Shopify default process so we can not help out to edit/update if you face any kind of issue in this process please contact your developer or Shopify.

When you upgrade your plan by moving from a less expensive charge to a more expensive charge, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle. For example, if you begin a 30-day billing cycle on a $5.00 plan, and then upgrade to a $15.00 plan on day 15 of the billing cycle, you’d be charged $5.00 + ($15.00 – $5.00) * (15/30) = $10.00 USD. You can check this in Shopify billing FAQ at here >>  Click me

If you downgrade your plan by moving from a more expensive charge to a less expensive charge, then you’re automatically offered an application credit based on the difference in price and the number of days remaining in the billing cycle. This application credit can be used towards any future application purchase on Shopify. You can check this in Shopify billing FAQ at here >> Click me.

 Later on, you can change the plan interval from our app by clicking on the "Pricing Plan" button at the top, and you'll see the same thing as in the screenshot below. From here, you can change the plan's interval from monthly to annual or annual to monthly, by clicking the Upgrade button, which will redirect you to approve a new charge based on your selections, while Shopify cancels the old active charge and activates the new charge when you approve it.

 Yes, you can turn off auto-renewal for your annual plan for the next year by going to our app, clicking on the "Pricing Plan" button at the top, and then seeing just like below. Simply follow the instructions in the screenshot below:

NOTE: If you turn off auto renewal, you will be able to use the app until the next renewal period, and you can turn it back on when you re-subscribe to our app plan the next following year.

  When you upgrade your plan by moving from a less expensive charge to a more expensive charge, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle. Proration occurs when you approves changes to your app subscription that take effect immediately. For example, if you begin a 30-day billing cycle on a $5.00 plan, and then upgrade to a $15.00 plan on day 15 of the billing cycle, you’d be charged $5.00 + ($15.00 – $5.00) * (15/30) = $10.00 USD. You can check this in Shopify billing FAQ at here >> Click me

  If you switches from an annual plan with a higher price to an annual plan with a lower price, or from an annual plan to a 30 day plan, then the charge for the new plan is deferred until the current plan's subscription cycle is complete. For example, if you begins an annual subscription plan in January, but switches to a 30 day plan in September, then the new 30 day plan will start when the annual plan expires in January.

No worries, we`ve provided a Development (Free) Plan for Affiliate, Development, and Partner Test Stores. You can check out how you can grab this benefit in more detailed explanations here. (click here)

By default, the Pre-order button does not appear for variant products. This behavior may depend on your theme. If you require this functionality, please contact us for customization. Additionally, we will be launching this feature soon for Quick View and page listings.